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U.S. Services – YES Energy Management®
This document provides information about the utility billing services provided by YES Energy Management, Inc. (“YES”) in the United States. In addition to the terms laid out in this document, your lease agreement may contain additional terms relating to charges imposed by your landlord and listed on your monthly bill.
YES Energy Management is a pioneer in the metering, billing, and management of energy, water, and ancillary costs providing a complete solution to conventional, affordable, condo/HOA, military and student housing properties.
Each month YES Energy Management will calculate utility related charges and send you a bill. If your unit has a sub-meter measuring device installed, YES Energy Management will measure and record the actual utility consumption in your unit and use this information to calculate your usage, rate and cost for your utility bill. This data receives extensive quality controls to ensure bill accuracy. The meter data will be displayed on your bill and payment portal. YES Energy Management may estimate utility consumption based on historical usage in the event that sub-meter data cannot be obtained due to meter malfunction or failure. Your final bill may also be estimated to ensure you receive your bill prior to your move-out date. In addition to consumption charges, YES Energy Management or your landlord may impose service charges related to your account including, but not limited to, the following:
- Monthly Service Charge
- Account Setup Fee
- Late Payment Charges
- Returned check charge (plus bank charges)
- Meter Dispute Charge
- Arrears Certificate; Statement of Account; Pulling Post Dated Checks; Account History; Bill Reprint; Credit Reference Letter
Responsibility for paying utility-related charges and associated service charges will be disclosed in your lease, rental agreement, or other document provided by your landlord, HOA, or other governing body and the terms concerning such payment are set solely by your landlord.